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SiriusXM Internet Radio FAQs
What is SiriusXM Internet Radio?
SiriusXM Internet Radio delivers over 140 channels of SiriusXM programming, including online-only channels, to your PC or Mac as well as smartphones and supported internet-enabled devices. One subscription grants you access to multible broadband connected devices so you can always have SiriusXM with you wherever you go.
Tune into your favorite channels from SiriusXM directly through your Android smartphone with this FREE application. Delivering instant access to commercial-free music, live sports talk, exclusive entertainment and world-class news, the SiriusXM App is the easy way to enjoy all your favorite programming wherever you go. Download this app from Microsoft Store for Windows 10. See screenshots, read the latest customer reviews, and compare ratings for SiriusXM Canada.
Which Internet-enabled products are currently able to access SiriusXM Internet Radio?
The following Internet-enabled devices have native support (simply login & listen) for enjoying the SiriusXM Internet Radio service:
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- Autonomic Mirage Media Control System
- Grace — select models
- Integra — select AV receivers
- Logitech Internet Radios — Squeezbox models and Transporter
- Niveus Media Systems
- NuVo Systems
- Onkyo — select AV receivers
- Pioneer — select AV receivers
- Rotel — select components
- SIRIUS TTR1 Tabletop Radio
- Sonos Multi-Room Music Systems
- Yamaha — select AV receivers
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The following smartphones and media players require use of a FREE downloadable SiriusXM Premium Online application:- iPhone 4
- iPhone 3GS
- iPhone 3G
- iPhone
- iPod touch (1st, 2nd, and 3rd Generation)
- iPad (Using the iPhone App)
- BlackBerry Storm & Storm2 (9500 Series)
- BlackBerry Bold (9000 Series)
- BlackBerry Bold (9700 Series)
- BlackBerry Tour (9600 Series)
- BlackBerry Curve (8500 Series)
- BlackBerry Curve (8900 Series)
- Motorola DROID
- Motorola CLIQ
- HTC Droid Incredible
- HTC Droid Eris
- HTC Hero
- Google G1
- Google Nexus 1
- Other Android Smartphones – The application should function, but has not been tested by SiriusXM. (Note: Requires OS 1.5 or higher)
If necessary, how do I download and install the SiriusXM Online application?
Visit siriusxm.com/mobile, and select your device, then follow the on-screen prompts.
Depending on your device-type, the application icon will appear either on your device home screen, or in your “downloads” folder. Simply click the SiriusXM icon to launch the application. If you are having trouble, ensure that you are running the latest software & firmware on your device. For instructions on how to upgrade your device software or firmware, visit the manufacturer’s website.
In what countries can I receive the service?
The SiriusXM Internet Radio service is available to those at least 18 years of age in the 50 United States, the District Of Columbia, and Puerto Rico. Some SiriusXM Premium Online Pricing Plans require a qualifying Satellite Radio subscription; and the SiriusXM U.S. Satellite Service is available only to those at least 18 years of age in the 48 contiguous United States and the District Of Columbia, with Sirius also available in Puerto Rico (with coverage limitations).
What is the cost of this application?
The application is FREE, and streaming to your mobile device is included in the cost of your SiriusXM Internet Radio subscription. You can also sample great SiriusXM content with a FREE Trial. Visit siriusxm.com/mobile for more details.
Do I need a satellite radio device to listen to SiriusXM Internet Radio?
No. Satellite Radio Hardware is not required to listen to SiriusXM Internet Radio. However, satellite radio subscribers do receive a discount on the SiriusXM Internet Radio Service.
Can I try Premium SiriusXM Internet Radio before buying?
Yes. Simply register for our Standard 7-Day Free Trial from within the application. When you register, we will email you a username and password that can be used to login and listen on your PC or Mac as well. Or, if you prefer, you can also sign up for a free trial online at www.sirius.com.
Will I be automatically charged after the free trial?
If you registered for our Standard 7-Day Free Trial you will not be charged after your 7-Day Free Trial expires. However, SiriusXM does have additional trial packages available that include a recurring billing component. Each trial is governed by the “Offer Details” associated with that trial.
How do I subscribe after the free trial ends?
To subscribe to SiriusXM Internet Radio and continue listening after your free trial expires, visit sirius.com/mobile and click the 'Subscription Options' button to choose the plan that's right for you. You can also call Listener Care at 1-866-635-2349 to add Internet Radio to your existing satellite account.
Why am I having trouble logging in?
SiriusXM Internet Radio usernames and passwords are case-sensitive so make sure to type carefully. If you are still having trouble, you can verify your account status by calling Listener Care at 1-866-635-2349.
I forgot my username or password?
Visit https://care.siriusxm.com/forgotpassword_view.action.
Why don't certain channels appear on my mobile device?
SiriusXM offers all of the channels for which we have mobile performance rights. For that reason, certain channels which may be available on your satellite radio or Internet Radio service may not be available on your mobile device.
How many channels are included with this service?
You'll have access to over 140 music, sports, talk, comedy & entertainment channels from your device. The device content lineup will be very similar to your Internet Radio service lineup. Exact content will vary since SiriusXM has a number of different service Packages featuring varying content. For a full channel listing, please visit siriusxm.com/mobile.
Will I continue to receive emails, text messages, and phone calls while listening to the application?
Yes. Emails, text messages, and phone calls will still be delivered to your mobile device even while the app is playing.
Can I use other applications while listening to the SiriusXM application?
Some mobile devices allow 3rd party applications to run 'in the background' and others do not. Currently, you can listen to the SiriusXM application 'in the background' on BlackBerry & Android products, as well as iPhone 4, iPhone 3GS, and the third-generation iPod touch (32GB and 64GB models from late 2009) running iOS4.2.
How can I pause or mute my app's audio?
SiriusXM is a live streaming broadcast, so it cannot be 'paused' and then later resumed from the same point in the broadcast at this time. However, you can stop audio by pressing the silver play/stop button on your BlackBerry or Android device or by pressing the blue play/stop button on your iPhone or iPod touch.
Why do channels occasionally stop playing audio?
The network connection on your mobile device can sometimes be lost, interfering with audio performance. Audio should automatically restart once the network connection is regained, but if you have been out of coverage for a significant period of time you may need to re-select the channel (or select an alternate channel) to continue listening.
I deleted the application off my device — why am I still getting a monthly bill?
Because your subscription to Premium SiriusXM Internet Radio allows you to listen online on your PC or Mac as well as on your internet-enabled device, deleting the application from your device does not automatically cancel your subscription.
How do I cancel my SiriusXM Internet Radio subscription?
Call Listener Care at 1-866-635-2349 to manage your account — including canceling your service.
What are your Customer Support hours?
Customer support is available 7 days/week. Agents are available to respond to customer queries during the following timeframes:
Monday–Saturday 8AM-11PM ET
Sunday 8AM–8PM ET
Call Listener Care at 1-866-635-2349.
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New updates are being added at the bottom of this story…….
Original story (published on March 13, 2021) follows
New developments indicate that the SiriusXM application on Android is currently down and not working for most users.
Complaints of the application not working have begun flooding Twitter and other social media platforms. We’ve listed a few reports for reference below.
@SIRIUSXM What’s up with the app? Keeps shutting down. (Source)
@SIRIUSXM the app is not working today. I tried to uninstall and reinstall but it’s still not working!! (Source)
@SIRIUSXM Why can’t I get the app to work today?? Already uninstalled and re downloaded. Still not working (Source)
Based on reports, it seems that the SiriusXM app for Android stopped working properly a couple of days ago.
Some users claim that the app keeps buffering while others say that the application does not work at all and keeps shutting down by itself.
A few disgruntled Android users have even made their way over the Google Play Store to leave negative reviews on the SiriusXM app.
(Source)
Naturally, having to pay for a service and then be unable to use it for a couple of days would grind anyone’s gears.
Thankfully, the truckloads of complaints haven’t gone unnoticed by the SiriusXM team since they’ve been responding to several user complaints stating that they’re aware of the issue and are working on a fix.
While the issue has been officially acknowledged, SiriusXM support has not shared any specific details as to when it will be fixed.
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As usual, we will post an update once new details emerge. Feel free to drop a comment and let us know if the problem has been fixed for you.
Update 1 (March 15)
The issue continues to persist even after days. Here is the latest status update from the SiriusXM support on Twitter:
We are aware of an issue that may be impacting your listening experience on the Android app. Our engineers are aware of this and are working on it. Thanks for your continued patience.
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